Taking Care of Clients

Here’s What Your Potential Clients Are Thinking About You

Every couple of years, I recommend one of my all-time-favorite lawyer marketing articles: it’s called How Clients Choose, by David Maister, and you can – no, you should – read it here. Though 25 years old, it remains the gold standard summary of what prospective clients experience while they’re sitting… Read More.

4 Steps to Get Paid Faster

Making collection calls to clients is never fun – and it doesn’t feel good for us or for them. Yet effective billing and collections is a cornerstone of effective law practice management. Here are four steps you can take to improve the cash flow in your law practice and improve… Read More.

How to Welcome New Clients into Your Practice

Many problems with clients – perhaps even most – can be traced back to an all-too-frequent practice management oversight: they were never properly welcomed into your practice.  Conversely, attorneys who provide new clients with a well-thought out welcome packet spend less time answering unnecessary questions, have fewer headaches, and more… Read More.

I maintain a deep library of hundreds of best-of-breed checklists, templates, guides, and white papers on every aspect of managing a legal practice and law firm, from lawyer marketing plans, to hiring process checklists, to alternative fee engagement letters.

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