Keeping It Practical: Tips on Pricing, Billing, and Client Communications While your skills and experience as a lawyer are of paramount importance to your clients, your skills as a business person can make the difference between having a successful practice and one that struggles. Mark Robertson offers some valuable tips… Read More.
Taking Care of Clients
How to Research Potential Hires on Social Media Social media can provide more opportunities than ever before to research background information about potential new hires. Here is a good guide on how to leverage this tool in ensuring you’re adding the right person to your team. Email Attachments… Read More.
Every couple of years, I recommend one of my all-time-favorite lawyer marketing articles: it’s called How Clients Choose, by David Maister, and you can – no, you should – read it here. Though 25 years old, it remains the gold standard summary of what prospective clients experience while they’re sitting… Read More.
Making collection calls to clients is never fun – and it doesn’t feel good for us or for them. Yet effective billing and collections is a cornerstone of effective law practice management. Here are 4 Steps you can take to improve the cash flow in your law practice and improve… Read More.
Many problems with clients – perhaps even most – can be traced back to an all-too-frequent practice management oversight: they were never properly welcomed into your practice. Conversely, attorneys who provide new clients with a well-thought out welcome packet spend less time answering unnecessary questions, have fewer headaches, and more… Read More.
When I start working with them, only about 15% of my clients require their personnel to introduce themselves by name when answering the phone. This is true for both small and large law firms (where assistants and paralegals typically pick up after being transferred by the receptionist). This means that… Read More.
Far too many attorneys have convinced themselves that they must tolerate their disjointed, interruption-laden approach to managing their time in the name of “good client service” (aka, “responsiveness”). But like an optical illusion, what seems to be true about responsiveness often isn’t. Indeed, in our work coaching lawyers on time management, we repeatedly… Read More.
The most frequent reason clients dispute legal fees (or worse, file grievances) is that they’re unhappy with how they’ve been treated. The second is their feeling that they’re not receiving sufficient value for what they’re paying you. It’s rarely a technical error alone that triggers their complaint. Rather, it’s how… Read More.
In your interactions with prospects and clients, it’s natural to limit your attention to the specific legal matter at hand. After all, you’ve got other clients and cases in your head and on your desk. And, you tell yourself, you’re not getting paid to go outside that focus so why… Read More.
There’s an excellent list of resources on Plain Language and the Law at PLAIN (Plain Language Association International). One of the best articles is LEGAL WRITING 201: 30 SUGGESTIONS TO IMPROVE READABILITY (OR, HOW TO WRITE FOR JUDGES, NOT LIKE JUDGES) Read it here: http://www.plainlanguagenetwork.org/Legal/legalwriting.pdf Setting aside the debate as to… Read More.