There are hundreds of books devoted to law firm development and practice management. The books here have consistently been rated by my clients as being very valuable.
Amazon Link to First Things First.This summary makes the case for breaking “the tyranny of the urgent” and attending to matters that will yield the highest returns.
Amazon link to Rainmaking Made SimpleThe author delivers highly engaging and accessible advice in a personal, friendly tone for those ready to develop the rainmaking mindset. Its 48 compact chapters present the true heart and soul of rainmaking.
Amazon link to Value-Based FeesThough written for consultants, the book provides an excellent framework for thinking about how to identify your highest value to your clients and how to speak with them about that value.
Amazon link to Paralegals, ProfitabilityThe top resource on how to use and leverage paralegals to maximize client service and profitability.
Amazon link to Collection Management HandbookSpecific instructions on how to interact with debtors effectively, ethically, and legally, from the psychology of resistance to actual phone scripts and letters (as well as when and how to turn to a collection agency). The best overall resource available on this key topic.
Amazon link to Winning AlternativesCovers the entire range of fee structures and how to introduce them to your clients. Includes outstanding collection of model fee agreements for all the approaches presented.
Law Practice Today online articles covering profitability, alternative billing, etc. Link to archived articles
Amazon link to Customer Service Training 101Specific, practical, and critically important training for staff on how to engage clients positively.
Amazon link to The Trusted AdvisorAn excellent discussion of the importance of trust, how to grow it, and how it operates in a professional services relationship.
ABA Bookstore link to Easy Self AuditsDozens of helpful checklists to help you assess how you’re doing in key areas such as client service, office management systems and procedures, and support staff management.
Amazon link to Transorming PracticesKeeva, a senior editor of the ABA Journal, presents seven different approaches to “integrating heart and mind” into the practice of law. His examples and discussion provide concrete yet transformative ways to deepen personal and professional satisfaction for lawyers.
Amazon link to E-Myth RevisitedAn absolute must-read for solos and small firm owners. Lays out the critical distinction between working IN your practice and working ON your practice, and why you need to do both. Also explains the Technician-Manager-Entrepreneur model and how to put it in place effectively.
Amazon link to The Five Dysfunctions of a TeamAnother easy-to-read but extremely powerful book by the author of Death By Meeting. Lencioni reveals the root cause of so much organizational distress and then shows how any group of people can learn to build trust, engage in healthy conflict, increase buy-in, hold each other accountable, and focus on results.
ABA Bookstore link to The Five Dysfunctions of a TeamThis is the best new book to be published on growing and running a law firm in several years. It’s insightful, comprehensive, and unusually well written.