How to Get Free Tech Help Instantly

How often do you say to yourself, as you’re sitting at your computer, “there must be a way to do this” or “there must be a way to do this faster”?  Probably a few times a month at least.

But, you probably don’t have a reliable tech person instantly accessible.  (Or you do, and they’re too expensive.)  So both you and your staff tolerate the knowledge/skill gaps that slow down work flow.  Think about the cumulative impact of these gaps on your bottom line over the course of a year.  Lower billing, more stress — you get the idea.

So here’s one frequently overlooked solution: YouTube. YouTube is a fantastic resource for how-to videos on a huge range of software and hardware issues.  It’s almost like having your own in-house law firm consultant for tech training.

  • Want to have your computer start up on a timer to avoid boot-up delay when you get into the office?
  • Want to learn how to use track changes more effectively?
  • How to mail merge your contact list to easily send that firm announcement you’ve been delaying?
  • Want to add an alternate signature to certain emails?

Whatever you’re looking to learn, YouTube can often provide the information or solution you need. Of course, there’s always the time management question of whether you should be spending the time finding the solution or whether you should delegate it to an assistant who can then show it to you.  And speaking of your staff, let them in on the YouTube-as-resource idea.  It’ll save them time and make them more productive too.

Two tips to find the most helpful videos (since you’re likely to get dozens of hits per search):

  1. Choose videos with a higher number of views
  2. Look for videos produced by a company (such as MHelp2U) as opposed to an individual

Like Wikipedia, YouTube is part of the truly profound revolution in knowledge and information referred to as “crowd sourcing.”   The sooner you get comfortable tapping its value, the better.

About the Author

Bill Jawitz, Law Firm Coach and Consultant

Bill Jawitz has been coaching lawyers to become more profitable and enjoy a higher quality of life since 2002.

He can be reached at or at 203.806.1300.

I maintain a deep library of hundreds of best-of-breed checklists, templates, guides, and white papers on every aspect of managing a legal practice and law firm, from lawyer marketing plans, to hiring process checklists, to alternative fee engagement letters.

If you need a quick resource, call me. I’ll send you what I have on the topic free of charge with no strings.

Call for a free consultation (203) 806-1300

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