Keeping It Practical: Tips on Pricing, Billing, and Client Communications While your skills and experience as a lawyer are of paramount importance to your clients, your skills as a business person can make the difference between having a successful practice and one that struggles. Mark Robertson offers some valuable tips… Read More.
Upgrading Your Operations
How To Stop Treating Conversation Like Cross-Examination Do you find yourself becoming adversarial in simple conversations with family members and friends? Unless you’re steeped in the art and science of mediation, you’ve been conditioned, as an attorney, to approach discussions within a construct of offense and defense. Here, Kara Loewentheil… Read More.
How to Get Prospective Clients Off the Dime to Hire You My good friend Mike O’Horo at RainmakerVT (for Virtual Training), is truly one the masters of legal sales coaching. I’ve referred to his concept of “demand triggers” over the years in my own tips, and those of you who’ve… Read More.
In my work with attorneys on how to grow their practices, I often start with the question: who are your the ideal clients? As tempting as the answer may be, it is rarely as simple as: “the ones who pay their bills”. Of course, the “right” clients should have a… Read More.
Your staff – and by that I mean everyone on your team who helps you get your work done, from your secretary to the practice group associates you supervise – have many ideas on how the work process could be improved. The problem is that they’re rarely asked to share… Read More.
Legal Knowledge Management (LKM) refers to the collection, organization, dissemination, and reuse of knowledge contained within documents and inside individuals’ heads, and it includes the development of standard forms, tools, and templates to streamline the delivery of service. Even though LKM is often thought of in the context of larger… Read More.
After almost a decade of coaching lawyers to improve their time management, profitability and client service, I’ve heard hundreds of stories about little things not going right in the daily course of practice — for example in an interaction between attorney and paralegal. But I’d never experienced such a glitch… Read More.
Aside from poor time management, one of the main reasons attorneys don’t get the help they want or need to improve their practice management is because they simply don’t ask for it. Why? We usually don’t ask because we’re embarrassed or insecure at some level. Fortunately, all it takes to… Read More.
The immediate deadline. The call that needs to be made or returned before lunch. The pre-bills that have to be checked this afternoon. The case law that needs to be scoured so the motion can be finished up tonight. The filing that’s due in the morning. The mediation tomorrow afternoon…. Read More.
What do Justice Samuel Alito, Merck Pharmaceuticals, and the United Nations have in common? They were all embarrassed by the revelation of hidden information they did not know was contained within documents they published. (In Merck’s case, of course, it was much worse than mere embarrassment, as metadata played a… Read More.