Upgrading Your Operations

Practice Development Quick Reads for October 2017

Working With Multiple Monitors in Your Law Office If you’re not using multiple monitors on your desk, I have only one question: why not? It’s one of the simplest things you can do to increase your productivity and ability to work efficiently. This article will provide you with the details on setting… Read More.

Practice Development Quick Reads for September 2017

Five Tips on Hiring an SEO Firm for Your Law Practice Too many firms pay good money for a nice site but then make the costly mistake of letting it sit, unchanged for weeks or months (or, heaven forfend) years at a time. Effective, ongoing SEO is the best way… Read More.

Practice Development Quick Reads For August 2017

Keeping It Practical: Tips on Pricing, Billing, and Client Communications While your skills and experience as a lawyer are of paramount importance to your clients, your skills as a business person can make the difference between having a successful practice and one that struggles. Mark Robertson offers some valuable tips… Read More.

Practice Development Quick Reads for June 2017

How To Stop Treating Conversation Like Cross-Examination Do you find yourself becoming adversarial in simple conversations with family members and friends? Unless you’re steeped in the art and science of mediation, you’ve been conditioned, as an attorney, to approach discussions within a construct of offense and defense. Here, Kara Loewentheil… Read More.

Practice Development Quick Reads for May 2016

How to Get Prospective Clients Off the Dime to Hire You My good friend Mike O’Horo at RainmakerVT (for Virtual Training), is truly one the masters of legal sales coaching. I’ve referred to his concept of “demand triggers” over the years in my own tips, and those of you who’ve… Read More.

How to Pick the Right Clients and Cases

In my work with attorneys on how to grow their practices, I often start with the question: who are your the ideal clients?   As tempting as the answer may be, it is rarely  as simple as: “the ones who pay their bills”. Of course, the “right” clients should have a… Read More.

The Secret to Staff-Generated Process Improvement

Your staff – and by that I mean everyone on your team who helps you get your work done, from your secretary to the practice group associates you supervise – have many ideas on how the work process could be improved. The problem is that they’re rarely asked to share… Read More.

Why and How to Start With Legal Knowledge Management

Legal Knowledge Management (LKM) refers to the collection, organization, dissemination, and reuse of knowledge contained within documents and inside individuals’ heads, and it includes the development of standard forms, tools, and templates to streamline the delivery of service. Even though LKM is often thought of in the context of larger… Read More.

Simple Fix to Stop Recurring Glitches

After almost a decade of coaching lawyers to improve their time management, profitability and client service, I’ve heard hundreds of stories about little things not going right in the daily course of practice  — for example in an interaction between attorney and paralegal.  But I’d never experienced such a glitch… Read More.

People Are Happy To Help –- But You Have To Ask

Aside from poor time management, one of the main reasons attorneys don’t get the help they want or need to improve their practice management is because they simply don’t ask for it. Why?  We usually don’t ask because we’re embarrassed or insecure at some level. Fortunately, all it takes to… Read More.

I maintain a deep library of hundreds of best-of-breed checklists, templates, guides, and white papers on every aspect of managing a legal practice and law firm, from lawyer marketing plans, to hiring process checklists, to alternative fee engagement letters.

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